How to reschedule or cancel a class booking or Foot Health Assessment?Updated 2 months ago

We understand that plans can change! Here’s how to manage your class or consult booking:

Rescheduling

• At this time, appointments cannot be rescheduled directly through the Momence platform.

• To reschedule, please contact our team at [email protected] and we’ll make the changes for you.

Cancelling

You can cancel your appointment yourself through Momence, either on mobile or desktop:

From Mobile (App):

1. Open the Momence app and log in.

2. Go to Upcoming Appointments.

3. Tap the red Cancel button next to the session you’d like to cancel.

From Desktop (Website):

1. Log in to Momence.

2. Navigate to My Classes or My Appointments.

3. Use the dropdown menu next to your booking and select Cancel.

Important Notes

• Please review your confirmation email for cancellation policies.

• Refunds may not be available if cancellations occur outside the allowed time frame.

• Need extra help? Visit the Momence Help Center or email us at [email protected].