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The Foot Collective 

Find quick answers, track your orders, explore warranty and returns, and access product guides at The Foot Collective Help Centre — here to support your foot health journey every step of the way

The Foot Collective Customer Support Help Centre

How do I access online training for my TFC Tool?

Why should I become an Explorer?

I’m already an Explorer, what do the Community changes mean for me?

How do I access the TFC Workshop 1.0, TFC Workshop 2.0 or TFC Seminar?

How do I access the TFC App and Community?

How do I log in to my account?

How do I manage or cancel my TFC Community Membership Subscription?

What is The Foot Collective Community

What us a TFC Explorer

Online Training, Memberships & App

When will my order be shipped?

What are TFC’s delivery options?

Where is my order?

Where’s the rest of my order?

Where We Ship From

Dispatch & Delivery

What is TFC’s Warranty & Replacement Guarantee Policy?

Order returned to sender, what should I do?

Can I cancel my order?

Can I change my delivery address / shipping address ?

Product lost, missing or damaged in transit, what now?

My order tracking is showing delays, what can I do?

How can I track my order?

Can I change my billing address?

Orders

What is TFC’s Returns and Refunds Policy?

How do I return my TFC product?

What is your Cancellation Policy?

Who pays for shipping on returns?

What should I do if my product arrives damaged?

What is the SoleMate 60-day Risk-Free Trial or Money-Back Guarantee?

Returns

How do I care for my cork products?

How do I get the most out of my TFC Product?

Does The Foot Collective Run Promotions or Sales?

What are the benefits of a TFC SoleMate?

Why do we use cork in our products?

What balance tool is right for me?

SoleMate Design Improvements

Wild Toes Care and Usage Guide

Product Info

Does The Foot Collective offer wholesale or bulk order options?

Does The Foot Collective have an Affiliate Program?

Collaborate

How can I attend a TFC event near me?

How to Use Class Packages or Membership Credits

How to reschedule or cancel a class booking or Foot Health Assessment?

How to book classes or consults with The Foot Collective

What is TFC’s Event Cancellation Policy?

Other FAQs about classes and consults

In-Person Events

I have a specific condition, will the FRP help?

Do I need any physical tools for the Foot Restoration Program?

What time commitment does the FRP require?

Will the Foot Restoration Program be broken up into specific conditions?

Foot Restoration Program

My Child Has Sever’s Disease (Calcaneal Apophysitis) — What Should I Do?

I have Turf Toe, what should I do?

I have Shin splints, what should I do?

I have Hammer Toes, what should I do?

I have Bunions, what should I do?

I have Ankle Impingement, what should I do?

I have Achilles Tendinopathy/Tendinitis, what should I do?

I have Mortons Neuroma, what should I do?

I have Flat Feet, what should I do?

Ankle sprain, what should I do?

I have Hallux Limitus/ Rigidus, what should I do?

I have Patella Tendinopathy/ Knee Pain, what should I do?

I have Posterior Tibialis Pain, what should I do?

I have Plantar Fasciitis, what should I do?

Conditions and Health information

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