At The Foot Collective (TFC), our return policy is simple and customer-focused. We want you to be completely happy with your TFC products. If something’s not quite right, we’re here to help. You can return your item(s) for a full product refund if:.

At The Foot Collective (TFC), our return policy is simple and customer-focused. We want you to be completely happy with your TFC products. If something&#x2019;s not quite right, we&#x2019;re here to help.<h2 id> </h2><h2 id="isPasted">Return Eligibility</h2>You can return your item(s) for a full product refund if:<ul><li style="font-size: 16px;">You contact us within 60 days of your purchase, and</li><li style="font-size: 16px;">The product is in like-new, re-sellable condition &#x2014; no visible wear, dirt, odours, or damage. This means the item must be clean, unused, and in its original, intact packaging, and</li><li style="font-size: 16px;">The product was purchased directly from our online store (not through a third-party retailer or wholesaler)</li></ul>We&#x2019;re unable to accept returns for products that do not meet this criteria.<h2 id="-1"> </h2><h2 id="isPasted">Excluded Items</h2>Due to hygiene reasons, the following items are final sale and cannot be returned, even if unused or unopened:<ul><li style="font-size: 16px;">Wild Toes (toe spreaders) - in any condition</li><li style="font-size: 16px;">Foot Sacks - in any condition</li><li style="font-size: 16px;">Toe Resistance Bands purchased individually - in any condition</li></ul> <h2 id="isPasted">Return Timeframes</h2>You may return your item to us, within the following timeframes that are based on your original purchase date:<table style="margin-right: calc(26%); width: 74%;"><tbody><tr><td style="width: 43.2681%;">Time from Purchase</td><td style="width: 56.4825%;">Outcome</td></tr><tr><td style="width: 43.2681%;">0&#x2013;60 days</td><td style="width: 56.4825%;">Refund to original payment method</td></tr><tr><td style="width: 43.2681%;">60&#x2013;90 days</td><td style="width: 56.4825%;">Store Credit Issued</td></tr><tr><td style="width: 43.2681%;">Over 90 days</td><td style="width: 56.4825%;">Returns not accepted</td></tr></tbody></table> <h2 id="isPasted">What if My Item is Faulty or Broken?</h2>If your item arrives damaged or faulty, please contact us within 14 days of delivery and we&#x2019;ll arrange a replacement or refund &#x2014; no need to return it in most cases.From there, we also offer a 12-month product warranty from the date of original purchase for any faults or product failures that occur with normal use, where by we will provide you with a replacement.For full details, please refer to our <a href="https://intercom.help/the-foot-collective/en/articles/7212377-warranty-s-tfc-s-replacement-guarantee-policy" style=" text-decoration: underline;">Warranty Policy.</a>&#xA0;<h2 id="who-covers-return-shipping">Who Covers Return Shipping?</h2><ul><li style="font-size: 16px;">If your product is incorrect: We&#x2019;ll cover return shipping.</li><li style="font-size: 16px;">If your product is damaged or faulty: You typically won&#x2019;t need to return it &#x2014; we&#x2019;ll send a replacement or process a refund.</li><li style="font-size: 16px;">If you&#x2019;re returning due to change of mind: We&#x2019;ll cover return shipping too.</li></ul>

What is TFC’s Returns and Refunds Policy?

Please send us a message via our website chat or email us at info@thefootcollective.com with:. Your order number. A photo of your eligible return item in like-new condition, including photos of the original packaging in like-new condition. The reason

Please send us a message via our website chat or email us at <a href="mailto:info@thefootcollective.com" rel="nofollow noopener noreferrer" target="_blank" style=" text-decoration: underline;">info@thefootcollective.com</a> with:<ul><li>Your order number</li><li>A photo of your eligible return item in like-new condition, including photos of the original packaging in like-new condition.</li><li>The reason for return</li></ul>Once approved, we&#x2019;ll send you a pre-paid return label (where applicable) and guide you through the process.After the item is received, we&#x2019;ll process your refund or store credit in line with our return timeframes:<ul><li>Refunds will be issued to the original payment method within 3&#x2013;7 business days, depending on your bank.</li><li>Store credits will be sent as a discount code, valid for 12 months from your original purchase.</li></ul>All returns are individually assessed to ensure fairness, quality assurance, and policy alignment. The Foot Collective reserves the right to decline returns that do not meet these criteria.

How do I return my TFC product?

If you need to cancel your order:. Please contact us ASAP should you need to cancel your order. You can message us via our website chat or email us at info@thefootcollective.com. If your order hasn’t been fulfilled yet, we’ll be able to assist you wi

If you need to cancel your order:<ul><li>Please contact us ASAP should you need to cancel your order. You can message us via our website chat or email us at <a href="mailto:info@thefootcollective.com" rel="nofollow noopener noreferrer" target="_blank" style=" text-decoration: underline;">info@thefootcollective.com</a></li><li>If your order hasn&#x2019;t been fulfilled yet, we&#x2019;ll be able to assist you with a cancellation and refund you in full</li><li>If your order has already shipped, you&#x2019;ll need to follow the below Cancelled Order Returns process in order to obtain a full refund.</li></ul>Cancelled Order Returns<ul><li>Once the order arrives to you, please avoid opening the package if you would like to return all items for a full refund</li><li>If the package is opened, and it contains Wild Toes or a Foot Sack, we cannot then accept a return on these items due to hygiene reasons</li><li>Please send us a message via our website chat or send us an email at <a href="mailto:info@thefootcollective.com" rel="nofollow noopener noreferrer" target="_blank" style=" text-decoration: underline;">info@thefootcollective.com</a> to notify us that you are ready to return the item along with a photo of the package</li><li>We&#x2019;ll then provide you with a pre-paid return shipping label and instructions for returning the package</li></ul>

What is your Cancellation Policy?

Curious about who covers the shipping costs for returns? Here’s a clear breakdown:. Shipping Cost Responsibility:. If your item arrived damaged, faulty or you simply had a change of heart about the product, rest assured that we will cover the cost of

Curious about who covers the shipping costs for returns? Here&#x2019;s a clear breakdown:&#xA0;Shipping Cost Responsibility:<ul><li style="font-size: 16px;">If your item arrived damaged, faulty or you simply had a change of heart about the product, rest assured that we will cover the cost of return shipping for you.</li></ul><h2 id="need-assistance">Need Assistance?</h2>If you have any questions or concerns regarding returns and shipping costs, don&#x2019;t hesitate to reach out to our customer service team at <a href="mailto:info@thefootcollective.com" rel="nofollow noopener noreferrer" target="_blank" style=" text-decoration: underline;">info@thefootcollective.com</a>.We&#x2019;re here to guide you through the return process and address any questions you may have. For step-by-step instructions on how to start a return, please refer to this <a href="https://intercom.help/the-foot-collective/en/articles/7212387-how-do-i-return-my-tfc-product" style=" text-decoration: underline;">article</a>.

Who pays for shipping on returns?

At The Foot Collective (TFC), we want to ensure you receive your products in perfect condition. If your item arrives in an unacceptable state, follow these steps:. Take Photos:. Capture clear photos of the damage to the product. Contact Us:. Send an

At The Foot Collective (TFC), we want to ensure you receive your products in perfect condition. If your item arrives in an unacceptable state, follow these steps:<h2 id="what-to-do">What to Do:</h2><ol><li style="font-size: 16px;">Take Photos:<ul style="font-size: initial;"><li style="font-size: 16px;">Capture clear photos of the damage to the product.</li></ul></li><li style="font-size: 16px;">Contact Us:<ul style="font-size: initial;"><li style="font-size: 16px;">Send an email to <a href="mailto:info@thefootcollective.com" rel="nofollow noopener noreferrer" target="_blank" style=" text-decoration: underline;">info@thefootcollective.com</a>.</li><li style="font-size: 16px;">Include:<ul style="font-size: initial;"><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">The photos of the damaged product</li><li style="font-size: 16px;">A brief description of the issue</li></ul></li></ul></li></ol><h2 id="what-happens-next">What Happens Next:</h2><ul><li style="font-size: 16px;">Once we receive your email, our team will review the information.</li><li style="font-size: 16px;">We will arrange to send out a replacement item to you promptly, free of charge.</li></ul>

What should I do if my product arrives damaged?

We’re confident the SoleMate will help restore natural foot function, so we offer a 60‑day risk‑free trial. Use it consistently for 60 days, and if you don’t feel an improvement, you can request a full refund. ❓ What if I stop using it before 60 days

<h2 id="summary--quick-answer">Summary / Quick Answer</h2>We&#x2019;re confident the SoleMate will help restore natural foot function, so we offer a 60&#x2011;day risk&#x2011;free trial. Use it consistently for 60 days, and if you don&#x2019;t feel an improvement, you can request a full refund.<hr><h2 id="eligibility-criteria">Eligibility Criteria</h2><ul><li>The trial applies to the SoleMate product, including SoleMates purchased as part of the SoleMate Kit.</li><li>If you purchased the SoleMate as part of a kit and request a refund, the entire kit is refunded.</li><li>Other kit items, such as Wild Toes and Foot Sacks, are non-refundable unless purchased as part of a kit with the SoleMate.</li><li>You must contact us at least 60 days after purchase and within 70 days of purchase to request a trial refund.</li><li>Contact our team and receive written approval before returning anything. Do not send items without contacting us first&#x2014;we will not cover postage or process refunds for unsolicited returns.</li><li>You&apos;ll need proof of purchase (order confirmation) and photos of the product.</li><li>You must provide proof of completing 60 days of the SoleMate training program to qualify for the 60-Day Money-Back Guarantee.</li></ul><hr><h2 id="stepbystep-guidance">Step&#x2011;by&#x2011;Step Guidance</h2><ol><li>Use the SoleMate Daily<ul><li>Consistency is key to restoring mobility, balance, and strength.</li></ul></li><li>Follow our SoleMate training program<ul><li>Use our guided exercises to get the most from your SoleMate.</li><li>&#x1F449; <a href="https://thefootcollective.com/pages/solemate-training">Visit the SoleMate Training Page</a></li></ul></li><li>Assess your progress after 60 days<ul><li>Look for changes in foot comfort, mobility, and balance.</li></ul></li><li>Contact us before returning anything<ul><li>Email <a href="mailto:info@thefootcollective.com">info@thefootcollective.com</a> a minimum of 60 days of purchase and prior to 70 days after purchase. We&#x2019;ll guide you through the return and refund steps as per your eligibility.</li><li>Include your order number and a brief note on your experience.</li></ul></li></ol><hr><h2 id="faqs--common-issues">FAQs &amp; Common Issues</h2>&#x2753; What if I stop using it before 60 days?To be eligible for the guarantee, you must complete 60 days of consistent use. Foot health takes time.&#x2753; Can I exchange instead of refunding?Yes. We can offer a store credit equal to the SoleMate or SoleMate kits value if you prefer that to a refund.&#x2753; Will I lose access to my SoleMate training if I request a refund?Yes. Training access is revoked upon refund.&#x2753; What is the difference between the 60-Day Risk-Free Trial and the return policy?&#xA0; The 60-Day Risk-Free Trial applies to SoleMate products that have been used consistently during the trial period. In contrast, the standard return policy applies to unused products, provided they are not labeled as &apos;final sale.&apos;<hr><h2 id="helpful-links--next-steps">Helpful Links &amp; Next Steps</h2><ul><li>&#x1F449; <a href="https://intercom.help/the-foot-collective/en/articles/7212388-what-is-tfc-s-returns-refunds-and-cancellation-policy">Returns &amp; Refunds Policy</a></li><li>&#x1F449; <a href="mailto:info@thefootcollective.com">Contact our Support Team</a></li></ul>We&#x2019;re here to support you at every stage of your foot health journey. Whether you continue with the SoleMate or request a refund, our goal is to help you move with more freedom, confidence, and strength.

Returns

What is TFC’s Returns and Refunds Policy?

How do I return my TFC product?

What is your Cancellation Policy?

Who pays for shipping on returns?

What should I do if my product arrives damaged?

What is the SoleMate 60-day Risk-Free Trial or Money-Back Guarantee?