How do I return my TFC product?Updated 2 months ago

Please send us a message via our website chat or email us at [email protected] with:

• Your order number

• A photo of your eligible return item in like-new condition, including photos of the original packaging in like-new condition.

• The reason for return

Once approved, we’ll send you a pre-paid return label (where applicable) and guide you through the process.

After the item is received, we’ll process your refund or store credit in line with our return timeframes:

• Refunds will be issued to the original payment method within 3–7 business days, depending on your bank.

• Store credits will be sent as a discount code, valid for 12 months from your original purchase.

All returns are individually assessed to ensure fairness, quality assurance, and policy alignment. The Foot Collective reserves the right to decline returns that do not meet these criteria.