What is TFC’s Returns and Refunds Policy?Updated 2 months ago

At The Foot Collective (TFC), our return policy is simple and customer-focused. We want you to be completely happy with your TFC products. If something’s not quite right, we’re here to help.

Return Eligibility

You can return your item(s) for a full product refund if:

• You contact us within 60 days of your purchase, and

• The product is in like-new, re-sellable condition — no visible wear, dirt, odours, or damage. This means the item must be clean, unused, and in its original, intact packaging, and

• The product was purchased directly from our online store (not through a third-party retailer or wholesaler)

We’re unable to accept returns for products that do not meet this criteria.

Excluded Items

Due to hygiene reasons, the following items are final sale and cannot be returned, even if unused or unopened:

• Wild Toes (toe spreaders) - in any condition

• Foot Sacks - in any condition

• Toe Resistance Bands purchased individually - in any condition

Return Timeframes

You may return your item to us, within the following timeframes that are based on your original purchase date:

What if My Item is Faulty or Broken?

If your item arrives damaged or faulty, please contact us within 14 days of delivery and we’ll arrange a replacement or refund — no need to return it in most cases.

From there, we also offer a 12-month product warranty from the date of original purchase for any faults or product failures that occur with normal use, where by we will provide you with a replacement.

For full details, please refer to our Warranty Policy.

Who Covers Return Shipping?

• If your product is incorrect: We’ll cover return shipping.

• If your product is damaged or faulty: You typically won’t need to return it — we’ll send a replacement or process a refund.

• If you’re returning due to change of mind: We’ll cover return shipping too.