What should I do if my product arrives damaged?Updated 2 months ago

At The Foot Collective (TFC), we want to ensure you receive your products in perfect condition. If your item arrives in an unacceptable state, follow these steps:

What to Do:

1. Take Photos:

   • Capture clear photos of the damage to the product.

2. Contact Us:

   • Send an email to [email protected].

   • Include:

     • Your order number

     • The photos of the damaged product

     • A brief description of the issue

What Happens Next:

• Once we receive your email, our team will review the information.

• We will arrange to send out a replacement item to you promptly, free of charge.