What is the SoleMate 60-day Risk-Free Trial or Money-Back Guarantee?Updated 10 days ago

Summary / Quick Answer

We’re confident the SoleMate will help restore natural foot function, so we offer a 60‑day risk‑free trial. Use it consistently for 60 days, and if you don’t feel an improvement, you can request a full refund.

Eligibility Criteria

• The trial applies to the SoleMate product, including SoleMates purchased as part of the SoleMate Kit.
• If you purchased the SoleMate as part of a kit and request a refund, the entire kit is refunded.
• Other kit items, such as Wild Toes and Foot Sacks, are non-refundable unless purchased as part of a kit with the SoleMate.
• You must contact us at least 60 days after purchase and within 70 days of purchase to request a trial refund.
• Contact our team and receive written approval before returning anything. Do not send items without contacting us first—we will not cover postage or process refunds for unsolicited returns.
• You'll need proof of purchase (order confirmation) and photos of the product.
• You must provide proof of completing 60 days of the SoleMate training program to qualify for the 60-Day Money-Back Guarantee.

Step‑by‑Step Guidance

1. Use the SoleMate Daily
   • Consistency is key to restoring mobility, balance, and strength.
2. Follow our SoleMate training program
   • Use our guided exercises to get the most from your SoleMate.
   • 👉 Visit the SoleMate Training Page
3. Assess your progress after 60 days
   • Look for changes in foot comfort, mobility, and balance.
4. Contact us before returning anything
   • Email [email protected] a minimum of 60 days of purchase and prior to 70 days after purchase. We’ll guide you through the return and refund steps as per your eligibility.
   • Include your order number and a brief note on your experience.

FAQs & Common Issues

❓ What if I stop using it before 60 days?

To be eligible for the guarantee, you must complete 60 days of consistent use. Foot health takes time.

❓ Can I exchange instead of refunding?

Yes. We can offer a store credit equal to the SoleMate or SoleMate kits value if you prefer that to a refund.

❓ Will I lose access to my SoleMate training if I request a refund?

Yes. Training access is revoked upon refund.

❓ What is the difference between the 60-Day Risk-Free Trial and the return policy? 
The 60-Day Risk-Free Trial applies to SoleMate products that have been used consistently during the trial period. In contrast, the standard return policy applies to unused products, provided they are not labeled as 'final sale.'

Helpful Links & Next Steps

• 👉 Returns & Refunds Policy
• 👉 Contact our Support Team

We’re here to support you at every stage of your foot health journey. Whether you continue with the SoleMate or request a refund, our goal is to help you move with more freedom, confidence, and strength.